Contact
One address, answered by a person.
Email hello@vexbe.co.uk. That is the only contact route VEXBE LTD operates. There is no contact form on this site, because a form that posts nowhere is worse than no form, and there is no telephone line advertised, because we would not answer it reliably and saying so is better than a number that rings out.
- hello@vexbe.co.ukMonitored on working days
- Reply target
- 3 working daysMonday to Friday, excluding England and Wales bank holidays
- Language
- EnglishWritten correspondence preferred
- Company
- 17005285Quote on procurement documents
First message
Five lines is usually enough.
You do not need a brief, a requirements document or an NDA to start a conversation. You need to describe one seam clearly. If any of these is unknown, say it is unknown, which is itself useful information.
-
Line one
Which two systems
Name them, including version or edition where it matters. If one of them is a spreadsheet, an inbox or a person retyping figures, say so. That is extremely common and is not embarrassing.
-
Line two
What is meant to happen between them
The intended behaviour in one sentence, including how often. Nightly, on save, on approval, on the last working day of the month.
-
Line three
What actually happens
The symptom as somebody experiences it, not the theory of the cause. Duplicated records. Silent gaps. A job that fails twice a month and is rerun by hand. A number that disagrees with another number.
-
Line four
What it costs you
Roughly. Hours of manual work, a delayed close, a regulatory report that has to be corrected, a customer who noticed. This decides whether the work is worth doing at all, and sometimes the answer is that it is not.
-
Line five
Who has to agree to a change
The person or team that owns each side of the seam. Integration work stalls on permission far more often than on technique, and knowing this early changes the shape of any proposal.
What happens next
Response routes and the time each one takes.
All routes are the same inbox. The difference is what we do with the message and how long it takes. Working days exclude weekends and bank holidays in England and Wales.
| If you are writing about | Send to | You get back | Target |
|---|---|---|---|
| A possible engagement | hello@vexbe.co.uk | A written answer on whether it is work we can do, and if so a suggested next step | 3 working days |
| Procurement or supplier onboarding | hello@vexbe.co.uk | Company number, registered office, D-U-N-S number and honest answers to a security questionnaire, including the answers that are negative | 5 working days |
| A data protection request | hello@vexbe.co.uk with "Data protection request" in the subject | Acknowledgement, identity verification if needed, then a substantive response under the UK GDPR | Acknowledged in 5 working days, resolved within one month |
| A complaint | hello@vexbe.co.uk with "Complaint" in the subject | Acknowledgement, a written account of what we found, and what we intend to do about it | Acknowledged in 3 working days, answered within 20 working days |
| A security issue on this website | hello@vexbe.co.uk with "Security" in the subject | Acknowledgement and, where the report is valid, a note when it is fixed | Acknowledged in 2 working days |
| Recruitment or partnership offers | hello@vexbe.co.uk | No reply unless the message is specific to what this company actually does | Not committed |
If you have not had a reply within the target above, the message did not arrive. Send it again rather than assume you were ignored, and if a second message also goes unanswered, write to the registered office.
Statutory address
Where formal notice is served.
The registered office is the address for service of legal documents on VEXBE LTD. It is a registered office address service and not a place to visit. Post sent there is forwarded, which takes longer than email, so email remains the faster route for anything that is not a formal notice.
VEXBE LTD
VEXBE LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
- Registered in
- England and Wales, under the Companies Act 2006.
- Company number
- 17005285. Quote this in any formal correspondence.
- Visitors
- Not received at this address. Client meetings, where they happen at all, happen at the client's own site or by video call.
- Officers
- Published on the Companies House record for company number 17005285. Not reproduced on this website.
Write
Nothing to fill in, nothing to submit.
The link below opens your own mail client with a subject line already set. Nothing is sent anywhere until you press send, and this website collects nothing from you in the process.